Could it be you?
Watch this John Oliver video on journalism, and if you're interested, please apply for this wonderful job.
Here's the scoop...
National Observer is looking for a strong communicator to be our brand ambassador in customer relations, providing service and support to subscribers and helping with questions and technical issues. You must have a strong interest in journalism, a respect for National Observer's core values which puts people first, and an understanding that our success hinges upon customer satisfaction.
This is a part-time position, starting at 10 hours a week, with room to grow into more, as our subscriber base increases.
The main tasks of this role are:
- Providing courteous, warm and prompt responses to customers' emails on a daily basis
- Providing communications support to our Managing Editor, Mike De Souza and Editor-in-Chief, Linda Solomon Wood
- Following the daily stream of reporting we do in order to share that with customers in your communications
Your experience and skills:
- Must be organized and able to manage multiple conversations (over email)
- Must be a quick learner with an eye for detail
- Must be able to both take direction
- Must be kind, unflappable and always sympathetic in receiving complaints or critiques
You’re great at:
- Showing empathy and understanding for customer issues
- Providing a consistent, helpful and engaging tone that reflects our brand
- Communicating with development team to identify system issues affecting customers
- Organizing customer queries and replying to them effectively
Candidates based in Ottawa are preferred although we would consider a strong candidate with whom we would work remotely.
About National Observer
National Observer is a Canadian publication founded in May 2015, providing intensive, critical coverage of the oil industry, politics, corporate corruption, and much more. Since launching, more than 8 million pages have been viewed by nearly 5 million unique users. National Observer has been nominated for multiple awards in 2016 for excellence in journalism by the Canadian Association of Journalists, the Canadian Journalism Foundation and the Canadian Online Publishing Association.
What it's like to work for National Observer
We're proud of our excellent reputation and team of outstanding journalists and associated freelancers, tech and design professionals across Canada. Our offices are are in Vancouver and Ottawa, but our largest audience comes from Toronto, followed by Vancouver, Montreal and Ottawa.
Our team is creative and enterprising at observing and documenting the momentous efforts by Canadians to meet the challenges of climate change and shift to renewable energy. We are dedicated to innovating and finding the way through the tough obstacles that media companies everywhere now face. Confident, collaborative, upbeat, thoughtful and self-aware people are most likely to thrive with our team.
Thank you for your interest. We look forward to hearing from you.
Contact: Mike De Souza with your resume and letter of interest.
Due to the high volume of applications we expect to receive for this position, we will only respond to applicants we hope to interview.
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